Refund policy

Returns

• If the buyer receives a defective product from a seller, it may be entitled, within 14 days of receiving the defective product, to receive a full refund.
• If as the buyer, you think that you have received a defective product, please email us at info@lot.co.uk. including, where possible the order number, details of the fault and photos. We will then liaise with the seller regarding your concerns.
• If the product can be repaired to meet the product description a seller may agree with a buyer to reduce the price of the item to reflect the cost of a repair.
• If you have purchased products listed by Lot (as opposed to on behalf of a seller), a buyer shall have a ‘cooling off period’ which ends fourteen (14) days beginning the day after the buyer receives the product. During this cooling off period the buyer may exercise his/her right to cancel the purchase from us without having to give any reasons or pay any penalties. This right can be exercised before receipt of the product. If a buyer wants to cancel their order from us then they must email us at info@lot.co.uk. If a buyer exercises their right to cancel in accordance with this paragraph 4, they will need to pay for the costs of returning the goods. This right only applies where LOT is listed as the seller of the item and does not apply when purchasing any items from another seller on the site.
• If you wish to return your products, we will need to arrange for collection of your products to ensure that the products arrive safely at their destination. Please contact us at info@lot.co.uk to arrange this.
• We will process any refund due to you on the seller’s behalf as soon as possible and, in any case within fourteen (14) days after the day on which we confirm via e-mail that you, as a buyer, are entitled to a refund for defective products. The refund will be made using the same payment method originally used by you to make the payment (unless we have expressly agreed otherwise).
• The seller will be responsible for the reasonable costs of returning the products up to the cost of the standard delivery charge.
• If you have a query about returning goods, please contact info@lot.co.uk. As a seller, when a product is returned and a refund is due to the buyer, you authorise us, to request that our Third Party Payment Provider may reverse the refund amount from your account. We will place such refund on your account as a fee which will be automatically charged to the payment card we hold for you on file.
• As a seller, when a product is returned and a refund is due to the buyer, you authorise us, to refund the buyer from the monies in our bank account which we hold on your behalf.
• As a seller, if a buyer returns a product because it is faulty or it does not meet its description online, you will be responsible for the return postage charges, which we will automatically refund to the purchaser. These additional costs will be charged to the payment card we hold for you on file.