If a buyer receives a defective product from a seller, they may be entitled, within 14 days of receiving the defective product, to receive a full refund. Given LOT is a platform to sell second hand furniture your statutory rights may be different to when purchasing new products from a retail website. Any product sold via our site must (i) meet its product description; and (ii) be free from defects unless disclosed to you prior to purchase. Please refer to our full
terms and conditions for more information.